We monitor your online reputation by actively tracking reviews, ratings, and customer feedback across major platforms like Google, Yelp, TripAdvisor, and social media channels. Our process includes:
- Sentiment Analysis: Assessing customer feedback to identify trends and areas for improvement.
- Response Management: Crafting timely, professional responses to reviews to build trust and demonstrate excellent customer service.
- Ongoing Reporting: Providing regular updates on your reputation metrics, so you always know how your business is perceived online.
We are experienced in leading reputation management tools such as Revinate, BirdEye, and Medallia, ensuring we leverage the best technology to protect your brand and foster customer loyalty.